Category: General Leadership

The Serenity In Customer Service: Understand What You Can Control & What You Can’t

July 11, 2019By CiOIn General LeadershipNo Comment

Leadership Lesson: We may not be able to control all the factors in the environments of work, business, and life, but understanding what we can control and what we can’t will help us provide the best experience for those around us.

The best companies know success is about the experience the customer has, takes away, and tells others about.

Google introduced the world to, and continues to operate, a more clean, streamlined, and powerful search engine…

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The IntExt Path Of Leadership: A Snapshot Of The Building Blocks Of One’s Leadership

June 21, 2019By CiOIn General LeadershipNo Comment

Leadership Lesson: How you sit back, look for and see the process of leadership and how it unrolls from within you, is important to understanding your path of leadership – tracing it from the internal to the external — and the way you live it, demonstrate it, and carry it out.

I recently ran a workshop at Stanley Black & Decker’s Access Technologies department which opened up a…

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How Far Will Any Feeling Get You Without A Plan, System, Or Process To Set It Into Motion?

June 14, 2019By CiOIn General LeadershipNo Comment

Leadership Lesson: Because we do our best work when we have balance, we always need to be aware of all sides of a approach, both the emotional side that gives us rise and pushes us forward, and the pragmatic side that keeps us level or brings us back down to earth when necessary.

A few months ago, I posted this image on Instagram:

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When You Want To Celebrate Your Win, But Your Coach Says, “Look Back And Learn!”

June 7, 2019By CiOIn General LeadershipNo Comment

Leadership Lesson: In the right fashion, and when appropriate for the environment, a leader should always make sure people are self-aware, and improving and refining their tactics, even in the moments following a great win or success.

As much as I love and watch soccer and, much more, live for the high-stakes championship games, I don’t think I’ve ever seen this before:…

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The Power of Engagement: How Do You Draw Others Into Your Vision?

May 31, 2019By CiOIn General Leadership, To The BossesNo Comment

Leadership Lesson: Aside from the work for the mission and encouraging people to go after targeted benchmark goals and achievements, one should know how they can work toward guiding others to want to work toward that same goal.

What are you in it for? What do you want out of what you’re working toward, whether for yourself as an individual, or for your organization as one of its team leaders and/or players?

Whatever you’re involved in, supporting, or passionate about…

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Ten Things We Learned From Our First Leadership Coaches – Our Teachers – Part 2

May 24, 2019By CiOIn General LeadershipNo Comment

Leadership Lesson: Hands down, teachers were our very first leadership coaches, pushing us to be curious about the world around us, keeping us accountable to what they knew we could deliver, and trying to make sure the lessons they shared stuck long after the partnership ended.

Continued from Part I

What We Learn About Others

Through this third group of attributes,…

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Ten Things We Learned From Our First Leadership Coaches – Our Teachers – Part 1

May 17, 2019By CiOIn General LeadershipNo Comment

Leadership Lesson: Hands down, teachers were our very first leadership coaches, pushing us to be curious about the world around us, keeping us accountable to what they knew we could deliver, and trying to make sure the lessons they shared stuck long after the partnership ended.

Recently, I came across a LinkedIn post in which one of my connections, a school teacher, posted pictures of a letter he had received from a former student. In…

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What Potential Do You See In What’s Around You? In The People, Places, And Ideas?

May 10, 2019By CiOIn General LeadershipNo Comment

Leadership Lesson: Leadership is not only about enjoying and building off of what is already established but also about investigating, empowering, and building up that which is all around us, unseen by others, and holds untapped potential.

Leadership is about more than you. It’s also about more than others. It’s about more than what either you or them brings to a situation or environment.

It goes beyond that.

Nothing is ever solely about what a leader brings…

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What Do You Expect For Yourself That You Don’t Provide To Others?

May 3, 2019By CiOIn General LeadershipNo Comment

Leadership Lesson: Too often, we seek out what we need from others — the best conditions and treatment — without thinking about whether or not we’re providing it to others ourselves, whether in advance or in return.

One of the strongest predictors of great development is what someone takes in from the environment around them. Positive experiences and results can build someone up, pushing them further into their own success and achievements. Negative…

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I Can Do That Too!: The Overlapping Attributes Between Follower And Leader

April 26, 2019By CiOIn General LeadershipNo Comment

Leadership Lesson: Leaders and followers, through the behaviors and attributes they demonstrate to others, have more in common than one would believe at first glance.

Leaders and followers have so much more in common than we might think. Most of the time, the only difference between one and the other may be an official leadership name tag, plate, or title.

But regardless of whether or not that official designation has…

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An Interview About My Leadership Coaching: What The Hell Am I Doing On TV?

April 12, 2019By CiOIn General LeadershipNo Comment

Leadership Lesson: It’s important to realize and understand your evolution to date, while at the same time sharing your growth, lessons, and message with others.

What the hell am I doing on TV? An introvert on camera, sharing what i apparently hadn’t shared with others in the past, and yet not being as a passionate as I should be.

Let me back up a step and provide some context.

Recently, I was…

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Learn From Your Own Past: Raising Your Passion Without Raising Your Voice

April 5, 2019By CiOIn General Leadership, To The BossesNo Comment

Leadership Lesson: Don’t dismiss the entire set of takeaways from a past experience because you regret any portion of it which may make you uncomfortable or feel ashamed.

Looking to the past is both important and a constant source for realization and improvement.

In addition to that realization of what we’re all about and…

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Remember! Don’t Wait For Your Next Audience To Package Your Experience For You

March 29, 2019By CiOIn General LeadershipNo Comment

Leadership Lesson: Do not wait until your skills, attributes, and value are called upon, noticed, and appreciated by an audience, to continue building, demonstrating, and packaging what you’re all about.

We’re all performers.

No, we don’t all perform in the traditional sense of dancing, singing, or acting in front of others. But in the course of both life and careers, we are demonstrating who we are and what we’re capable of to others. Those others who…

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Make Sure You Recognize How Your Hobbies Contribute To Who You Are

March 22, 2019By CiOIn General LeadershipNo Comment

Leadership Lesson: Make sure you understand that the true value and benefit you gain from the hobbies you explore can cross from one area of your life into another, serving you on all fronts.

I recently came across this Harvard Business Review article which covered CEO’s and how much they devote to their hobbies, or what the article calls serious…

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Before We Can Find Balance With Others, We Need To Keep Ourselves In Check – Part 2

March 15, 2019By CiOIn General LeadershipNo Comment

Leadership Lesson: With others and within ourselves, enhancing our awareness of and openness to a deeper understanding of extreme positions advances progress, so we’re using our time effectively and avoiding outright dismissal of one side or the other.

Continued from Part I

Tolerating Negativity vs. Eliminating It

Negativity should never be tolerated at all, but it’s included in this list of items to balance because…

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