Tag: Respect

The Serenity In Customer Service: Understand What You Can Control & What You Can’t

Leadership Lesson: We may not be able to control all the factors in the environments of work, business, and life, but understanding what we can control and what we can’t will help us provide the best experience for those around us.

The best companies know success is about the experience the customer has, takes away, and tells others about.

Google introduced the world to, and continues to operate, a more clean, streamlined, and powerful search engine (among its other businesses).

Amazon is truly the epitome of one-stop shopping, streamlining the buying process by providing access to a seemingly infinite number of products, easy delivery and return policies, and an expanded portfolio of companies and services, each making customer access their top priority.

Apple, aside from it’s line of technology products,…


What Do You Expect For Yourself That You Don’t Provide To Others?

Leadership Lesson: Too often, we seek out what we need from others — the best conditions and treatment — without thinking about whether or not we’re providing it to others ourselves, whether in advance or in return.

One of the strongest predictors of great development is what someone takes in from the environment around them. Positive experiences and results can build someone up, pushing them further into their own success and achievements. Negative experiences can hinder someone, infusing toxicity or even an emptiness into one’s experience, creating a void where very little grows and much less is created.

And the positive and negative experiences can result from either the actions or inactions of others. What someone doesn’t do can be just as impactful as what they actually do.

On the…


Do You Ever Become Tone-Deaf, Insensitive, Or Even Negligent To Your Constituency?

Could you ever do something today for which you blasted – yes, “blasted” – someone else in the past?

Is that bold? Is it ignorant? Is it being tone deaf? Is it being oblivious? Doesn’t it demonstrate entitlement?

Secretary of Health and Human Services Tom Price is being blasted himself for flying on private jets using federal dollars while conducting federal business – a behavior similar to which he berated House Majority Leader Nancy Pelosi for in the past. Now, Price’s cost of using private jets (and cost of his own hypocrisy) is climbing to $1 million dollars.

In the end, it was Price’s undoing as, amid the backlash resulting from his indiscretion, he decided to resign his post.

“Your integrity is a…


What People Teach Us: John McCain – Respecting Those Who Don’t Share Your Ideology

In light of Senator John McCain’s medical prognosis of having brain cancer, which was confirmed during surgery to remove a blood clot which had formed behind his eyebrow, appreciation for the Senator’s political demeanor and overall character has poured out from all over the world of politics and beyond.

The support and admiration for the Senator – a former navy pilot, who was a prisoner of war for over five years during the Vietnam War — crosses political parties and divides in a time where discord and disrespect have seemed to overtake politics across the U.S.

It is not only the service he gave for his country that has endeared him to his fans and supporters and opponents alike, but also…


What People Teach Us: Nancy Pelosi, Part II – Where Do You Focus Your Competitive Drive?

It seems Nancy Pelosi will be competitive with anyone, including her own side.

The blog post “What People Teach Us: Nancy Pelosi, Part I” covers why she was in the spotlight recently with many people, including some in her own party, questioning her leadership. The basis for the swell of doubt was the loss the Democratic Party endured in the special election for a vacant seat in the House of Representatives in Georgia’s 6th congressional district.

The post goes through various reasons why a leader might not feel they should resign or step aside from their leadership position, even when dissension seems to be evidently growing among the rank-and-file.

An overly egregious reason on that list, which deserves its own post, is…


7 “Presidential” Lessons: Trump Vs. the Mainstream Media

Weekly leadership and professional development lessons seem to be ripe for the taking in the era of the Trump Administration.

This past week, President Trump continued declaring his distrust of the media, hammering the mainstream outlets during his now-infamous first major press conference since assuming the Presidency.

During the presser, which he peppered with more unsubstantiated claims, Trump continued claiming how fake the media was, calling out outlets by name, and picking and choosing which questions he was going to answer by first asking people if their question was a hard one. In one instance, he even called on one reporter but then told the reporter to sit down as he felt the seemingly straightforward and innocuous question about whether or…


Can You Find The Middle Ground Between You and Your Opponent?

Leadership Lesson: Merely talking at someone and repeating your own talking points repeatedly does nothing to move the overall message, relationship, and environment forward.

The 2016 U.S. Presidential Election has already gone down as one of the most contentious, divisive, and combative election cycles in United States history.

The term “trickle-down,” aside from being used for economic purposes, could also be used to describe how these antagonistic feelings cascaded from the Presidential campaign down to the Congressional elections, to the state elections, and finally into the general public, impacting the relationships of citizens, friends, and family, alike.

Very rarely were there moments of concession, if at all. In recalling the entire cycle, it only seemed as if there was only one concession with that one being the…


What People Teach Us: How Trump and Solo Lose (Even More) Face When Losing

Lessons in leadership, character and integrity are everywhere. Keep an eye out for them.

We can learn from the good and positive, as well as the bad and negative. We can learn from others’ examples in order to learn both what to do and what to avoid.

We need look no further than Donald Trump and Hope Solo to see how someone’s character sours their own appeal, perception and message to worldwide audiences (even more). Trump has been known to name-call and disrespect anyone who’s ever disagreed with him and Solo is known for being the caustic puzzle piece on the U.S. Women’s Soccer team.

But lately, their words are picking up steam — his while his losing margin grows in the polls against…


Regardless Of The Title Of Anyone You May Be Dealing With, Respect the Person

Leadership Lesson: One true measure of leadership is how you treat someone who can do nothing for you, ensuring their dignity, reputation, and pride remain left in tact after any interaction.

It’s obvious that throughout the workplace relationships exist, reflected in how we interact with one another.  The success of the organization is based on how smoothly those interactions function.

One of the general components of how relationships function in the workplace is the interlocking of the technical aspects and responsibilities of those relationships, for instance, from boss-to-subordinate, or colleague-to-colleague, laterally.

The other component is the professionalism which guides or serves as the foundation for that technical interaction. Professionalism, for our purposes, means courtesy, respect, and emotional intelligence, and other aspects of how we carry ourselves…


When Someone Has Betrayed Trust, How Deserved Is Restorative Justice?

On Election Day in 2015, Bridgeport, CT reelected it’s disgraced former Mayor, whom had gone to jail for seven years for accepting hundreds of thousands of dollars from those doing business with the City, to the Mayor’s Office.  Five years after leaving federal prison, he beat the incumbent Democratic Mayor in the primary to then go on and beat a fellow Democrat, who finished third in the Primary but ran as an Independent in the General Election, for the office. In some circles he’s now hailed as “the comeback kid.”

This scenario has some semblance of restorative justice. In restorative justice, one who has committed a crime or violation is rehabilitated to mend the harm that their shortcomings caused.  In essence, it repairs the needs of that…


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