Tag: Business

What He Taught Me: “Neutron” Jack And The Sense Of Urgency For Action

Leadership Lesson: Keep in mind all that you can learn from a leader — his or her various attributes, approaches, and attitudes — even if you don’t agree with certain aspects of their leadership and/or management. Case in point: Jack Welch and the need for urgency.

Jack Welch, a legend of the business world and former CEO of General Electric, passed away last week at the age of 84.

It was under Welch’s tenure from 1981 to 2001 that GE, a company rooted in the work of Thomas Edison, expanded beyond its traditional businesses of appliances and lighting, growing into the global conglomerate it was known to be at the height of its dominance.

Both the company’s reach and reign in…


How Does Your Role As The Leader Make The Case For Your Organization or Mission?

Leadership Lesson: Beyond being in the position to gets things done, we also serve as a representative of our organization, where we are the face and ambassador of our group’s quality, ability, and reputation.

How do others outside of your organization view you? Not your leadership, not your organization, not your workforce. YOU.

Leadership, for the most part, takes into consideration what happens within an organization – how the organization and its mission are driven, influenced, and shaped by its leader.

The organization already should have its ongoing reputation established, staking its claim in its industry.

The workforce should be known for its commitment to quality and pride in the work delivered.

But what kind of capital does a leader hold with those on the outside who…


What Good Is Someone’s World Of Lessons If They Can’t Come Off The Page?

Leadership Lesson: To ensure integrity in a lesson, those sharing the lesson should be closely watched to ensure they are living and operating within the parameters and standards they teach to and set for others.

Learning is important. That much is obvious, right? It’s at the core of what developing, creating, and growing in your life, workplace, and career is.

Some people will stop learning by choice. They’ve had their fair share of as much as they can — and would like to — take.

Others see the merit in evolving, changing, and recycling the knowledge, as it’s refined and further developed throughout their life or career back into their environment as a means of strengthening everything around them.

Refining what you learn and putting it out into the environment…


United Airlines, Lesson II: “…This Is When You Need A Slick PR Person Who Lies For A LIving”

First of all, to clarify, the title of this post isn’t tied to United Airlines incident directly but stems from coverage of the incident, so let’s just get that out of the way.

As for the quote in the title, in general, I wouldn’t generalize the Public Relations profession as one which lies for a living. At all.

Do some in the field lie? Most likely. But that’s like any other field or industry — you’re going to have those few bad apples of poor taste. But I would not put PR people in that category of professionals whose main responsibility is to lie. Instead, in most cases, they need to convey information to the public while, in other…


United Airlines, Lesson I: Balancing Appreciation Of Employees With Responsibility to Customers

How do (should) you balance the respect and responsibility for your staff with your respect and responsibility to your customers?

It should definitely go more smoothly than this.

United Airlines CEO Oscar Munoz was responding to an incident in which a customer of his airline was brutally dragged off of a flight after the airline had randomly selected the passenger to deplane to make room for United employees who needed the seats. As one of a few of the selected customers, the man refused and an altercation ensued with various videos from different passengers perspectives capturing separate parts of the disruption and subsequently making the viral rounds on social media.

It’s always important to praise employees during the commission of their duties…


Do You Believe Business Can Step In To Make Government More Effective?

Can business step in to make government more effective?

From the outside, these two institutions may look very different, but at their core, there is so much they have in common. How far apart are these worlds, really?

Because business has suffered some well-known, controversial, and ethical wounds and maintained some long-lasting scars in its own world, it’s easy to imagine – and expect – the backlash when representatives of the business world enter the world of government. The private sector now meets the public sector. The true critics may hiss at the territories overlapping while others watch with a mindful eye.

There will always be opponents of these two streams crossing as the contention is that the…


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