Coach It Out Blog

The Serenity In Customer Service: Understand What You Can Control & What You Can’t

Leadership Lesson: We may not be able to control all the factors in the environments of work, business, and life, but understanding what we can control and what we can’t will help us provide the best experience for those around us.

The best companies know success is about the experience the customer has, takes away, and tells others about.

Google introduced the world to, and continues to operate, a more clean, streamlined, and powerful search engine…


A Leader’s Relatability: Does Your Message Sound Too Scripted And Polished

Leadership Lesson: In order to avoid sounding too scripted and unnatural, a leader should tap into and refine their self-awareness when conveying the message of their mission, intentions, and plans.

The basis for this post was a conversation I had with a colleague a few years ago in the thick of the last presidential election, when Hillary Clinton was battling Donald Trump, specifically, in the final debates leading up to the 2016 election.

My…


The IntExt Path Of Leadership: A Snapshot Of The Building Blocks Of One’s Leadership

Leadership Lesson: How you sit back, look for and see the process of leadership and how it unrolls from within you, is important to understanding your path of leadership – tracing it from the internal to the external — and the way you live it, demonstrate it, and carry it out.

I recently ran a workshop at Stanley Black & Decker’s Access Technologies department which opened up a…


How Far Will Any Feeling Get You Without A Plan, System, Or Process To Set It Into Motion?

Leadership Lesson: Because we do our best work when we have balance, we always need to be aware of all sides of a approach, both the emotional side that gives us rise and pushes us forward, and the pragmatic side that keeps us level or brings us back down to earth when necessary.

A few months ago, I posted this image on Instagram:


When You Want To Celebrate Your Win, But Your Coach Says, “Look Back And Learn!”

Leadership Lesson: In the right fashion, and when appropriate for the environment, a leader should always make sure people are self-aware, and improving and refining their tactics, even in the moments following a great win or success.

As much as I love and watch soccer and, much more, live for the high-stakes championship games, I don’t think I’ve ever seen this before:…


The Power of Engagement: How Do You Draw Others Into Your Vision?

Leadership Lesson: Aside from the work for the mission and encouraging people to go after targeted benchmark goals and achievements, one should know how they can work toward guiding others to want to work toward that same goal.

What are you in it for? What do you want out of what you’re working toward, whether for yourself as an individual, or for your organization as one of its team leaders and/or players?

Whatever you’re involved in, supporting, or passionate about…


Ten Things We Learned From Our First Leadership Coaches – Our Teachers – Part 2

Leadership Lesson: Hands down, teachers were our very first leadership coaches, pushing us to be curious about the world around us, keeping us accountable to what they knew we could deliver, and trying to make sure the lessons they shared stuck long after the partnership ended.

Continued from Part I

What We Learn About Others

Through this third group of attributes,…


Ten Things We Learned From Our First Leadership Coaches – Our Teachers – Part 1

Leadership Lesson: Hands down, teachers were our very first leadership coaches, pushing us to be curious about the world around us, keeping us accountable to what they knew we could deliver, and trying to make sure the lessons they shared stuck long after the partnership ended.

Recently, I came across a LinkedIn post in which one of my connections, a school teacher, posted pictures of a letter he had received from a former student. In…


What Potential Do You See In What’s Around You? In The People, Places, And Ideas?

Leadership Lesson: Leadership is not only about enjoying and building off of what is already established but also about investigating, empowering, and building up that which is all around us, unseen by others, and holds untapped potential.

Leadership is about more than you. It’s also about more than others. It’s about more than what either you or them brings to a situation or environment.

It goes beyond that.

Nothing is ever solely about what a leader brings


What Do You Expect For Yourself That You Don’t Provide To Others?

Leadership Lesson: Too often, we seek out what we need from others — the best conditions and treatment — without thinking about whether or not we’re providing it to others ourselves, whether in advance or in return.

One of the strongest predictors of great development is what someone takes in from the environment around them. Positive experiences and results can build someone up, pushing them further into their own success and achievements. Negative…


I Can Do That Too!: The Overlapping Attributes Between Follower And Leader

Leadership Lesson: Leaders and followers, through the behaviors and attributes they demonstrate to others, have more in common than one would believe at first glance.

Leaders and followers have so much more in common than we might think. Most of the time, the only difference between one and the other may be an official leadership name tag, plate, or title.

But regardless of whether or not that official designation has…


A Rebuttal: Someone’s Missing The Mark On Understanding The Growth Mindset

Leadership Lesson: The growth mindset is not merely about a foundation of continual learning lacking experimentation or risk-taking. Understand that, and you’ll realize the value of constant development, evolution, and risk-taking.

When it comes to how we learn, develop, and push forward toward accomplishment, Dr. Carol Dweck’s seminal book mindset: The New Psychology of Success –…


An Interview About My Leadership Coaching: What The Hell Am I Doing On TV?

Leadership Lesson: It’s important to realize and understand your evolution to date, while at the same time sharing your growth, lessons, and message with others.

What the hell am I doing on TV? An introvert on camera, sharing what i apparently hadn’t shared with others in the past, and yet not being as a passionate as I should be.

Let me back up a step and provide some context.

Recently, I was…


Learn From Your Own Past: Raising Your Passion Without Raising Your Voice

Leadership Lesson: Don’t dismiss the entire set of takeaways from a past experience because you regret any portion of it which may make you uncomfortable or feel ashamed.

Looking to the past is both important and a constant source for realization and improvement.

In addition to that realization of what we’re all about and…


Remember! Don’t Wait For Your Next Audience To Package Your Experience For You

Leadership Lesson: Do not wait until your skills, attributes, and value are called upon, noticed, and appreciated by an audience, to continue building, demonstrating, and packaging what you’re all about.

We’re all performers.

No, we don’t all perform in the traditional sense of dancing, singing, or acting in front of others. But in the course of both life and careers, we are demonstrating who we are and what we’re capable of to others. Those others who…


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