Category: CiO Briefs

How Is Your Organization Or Group’s Leadership Viewed Differently, Internally And Externally?

Leadership Lesson: For a variety of strategic reasons, it’s critical to ensure the external image of a company to stakeholders reconciles with the experience of the internal stakeholders.

How often have you been in an environment where the external perception of leadership was at odds with the internal perception of that leadership?

In some cases, the public may praise the leadership of a group while the group itself has a negative…


What People Teach Us: Nancy Pelosi, Part II – Where Do You Focus Your Competitive Drive?

It seems Nancy Pelosi will be competitive with anyone, including her own side.

The blog post “What People Teach Us: Nancy Pelosi, Part I” covers why she was in the spotlight recently with many people, including some in her own party, questioning her leadership. The basis for the swell of doubt was the loss the Democratic Party endured in the…


What People Teach Us: Nancy Pelosi, Part I – When Is It Time For a Leader To Go?

At what point does – and should — a leader decide to step aside for the best interest of their mission and group?

As a result of a Democratic Party loss in a recent, closely-watched special election in Georgia, there is a growing call for House Minority Leader Nancy Pelosi to step down. Calls questioning her effectiveness in that role were…


Time to Reassess: What Would You Change In Your Organization?

Help Wanted! 

Travis Kalanick and Uber have had a hell of a year, both inside and outside of his role of CEO of the company. But now that the founder is out as CEO, it’s time for the company to move onward and…


Trump (& Sessions) vs. Comey: Does A Mission End With The Absence Of A Leader?

(Before you read this post: This post is not responsible for the constant shifting, clashing versions, and various iterations of the same story by the administration. There’s just no way to keep up.)

This week, President Trump abruptly fired Federal Bureau of Investigation Director James Comey while the bureau was in the middle of an investigation into whether there was collusion between Trump’s campaign staff…


What People (May) Teach Us: Emmanuel Macron, Trump, And Promises Of Unity

Emmanuel Macron will be the new president of France, having upended his far-right opponent, Marine Le Pen, in the country’s election in definitive fashion by an almost 2-to-1 margin in votes.

In Le Pen, the loud echo was heard of the populist, nationalistic sentiment campaigned on and maintained by both President Donald Trump in the U.S. and the pro-Brexit leadership and contingent in Britain.

Whereas the…


What People Teach Us: Hillary Clinton And Repeating (Recent) History

Hillary Clinton is continuing to make more appearances since having lost the Presidential Election in November to Donald Trump.

Her supporters are happy to see her and get her take on the first 100 days of the new administration. And yet others are quick to point out that she and other older Democrats need to step out of the spotlight to make way for a younger,…


What People Teach Us: Caitlyn Jenner, Her Community, And The Opposing Side

In a recent interview on WBUR’s Here and Now, Caitlyn Jenner spoke about her life, covering topics spanning from her early life, to winning Olympic decathlon gold as Bruce Jenner, up into her revelation of her lifelong identification as female. Jenner also covers these topics and more in her new book.

An interesting part of the conversation took place when it turned to politics.

At the…


Flip Flopping Isn’t The Problem, It’s How You Do It That Is

The previous blog post How Long Do You Wait Before You Admit Something Isn’t Working Out? spoke about Flip Floppers, and about their right to change their minds, while making sure they don’t go about it in a reckless manner.

Specifically, the post notes, “It’s OK to change your mind. Just demonstrate why and what you learned.”

This still rings true, but as with anything else in life,…


United Airlines, Lesson II: “…This Is When You Need A Slick PR Person Who Lies For A LIving”

First of all, to clarify, the title of this post isn’t tied to United Airlines incident directly but stems from coverage of the incident, so let’s just get that out of the way.

As for the quote in the title, in general, I wouldn’t generalize the Public Relations profession as one which lies for a living. At all.

Do…


United Airlines, Lesson I: Balancing Appreciation Of Employees With Responsibility to Customers

How do (should) you balance the respect and responsibility for your staff with your respect and responsibility to your customers?

It should definitely go more smoothly than this.

United Airlines CEO Oscar Munoz was responding to an incident in which a customer of his airline was brutally dragged off of a flight after the airline had randomly selected the passenger to deplane to make room for United…


The Senate’s Plan: What Kind Of Nuclear Options Have You Witnessed?

Politics can play out everywhere, at every level of any kind of organization, in varying levels of severity and impact, from the most obvious and extreme positions to the sleight, unseen, or subtle plays, no matter the industry, field, or environment.

Lately, Washington has been the epitome of overreaching and dismissive authority for the sake of one’s own mission and cause, long-lasting consequences be damned.

A…


Cuban on Trump: Leadership, Management, & Communication

In this article in the Huffington Post, Mark Cuban criticized President Trump, overall, for having “no leadership skills, no management skills, not very good communications skills.”

When it comes to the direction of an organization or entity, these are powerful skills and factors, which play into how effective a leader, boss, or executive is in their work.

This also plays into the perception of effectiveness.

We do not necessarily see the fruits of…


What People Teach Us: Travis Kalanick — Temper vs. Leadership

Uber CEO Travis Kalanick posted a “Profound Apology” on the company’s website to atone for or, at least, begin atoning for his behavior in a video which surfaced of him berating an Uber driver, while he was a fare in the man’s car, who had challenged him on the company’s policies which purportedly cost the driver $97,000 in losses.

In the…


7 “Presidential” Lessons: Trump Vs. the Mainstream Media

Weekly leadership and professional development lessons seem to be ripe for the taking in the era of the Trump Administration.

This past week, President Trump continued declaring his distrust of the media, hammering the mainstream outlets during his now-infamous first major press conference since assuming the Presidency.

During the presser, which he peppered with more unsubstantiated claims, Trump continued claiming how fake the media was, calling out outlets…


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