Tag: Strategy

To Be As Effective As Possible, Consider That Everyone’s a Customer

Everyone loves great customer service. Great experiences of customer service are few and far between, and almost unbelievable. It might get to a point where it seems so good to be true that it almost feels as if someone is playing a cruel joke on us.

It’s so rare but it’s also something that we wish we would encounter more often and that it were the rule rather than the exception.

Customers are just as eager to share…


Never Assume You Can Speak For Others Unless It’s Agreed Upon

It’s always been advised that one should never judge a book by a cover. Hand-in-hand with that advice is the understanding that we should not make assumptions about anything or anyone.

These pieces of advice have as much to do with leadership as they do with surveying one’s entire environment and keeping an open mind as one seeks a familiar, supportive, and safe environment in which to proceed, thrive, and succeed in one’s mission.

“…we should not make…


Return on Time and Just Plain ROT — Look Out For Them Both!

There are two types of particular ROT. One is Return on Time (ROT) and the other is, well, rot.

Upper-case ROT and lower-case rot are each spelled in their respective ways for a reason. The former serves as an acronym for Return on Time (ROT), representing a gauge or measurement such as Return on Investment (ROI) or Return on Assets (ROA), etc., and the latter carries less prominence and value, as signified by the lower-case letters, and means exactly…


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