Tag: Communication

During the Up’s and Down’s In Your Environment, Keep Your Fire, Not Just Your Cool

Sometimes, you just have to let it out, expressing what’s on your mind. The good, the bad, and the ugly.

Common practice is to err on the side of caution, which is fine, but many do it to the point of paralysis. This inhibition stems from a misconception that a leader always has to be composed and can’t show the normal reactions or negative emotions that one might be able to convey in any other situation….


To Be As Effective As Possible, Consider That Everyone’s a Customer

Everyone loves great customer service. Great experiences of customer service are few and far between, and almost unbelievable. It might get to a point where it seems so good to be true that it almost feels as if someone is playing a cruel joke on us.

It’s so rare but it’s also something that we wish we would encounter more often and that it were the rule rather than the exception.

Customers are just as eager to share…


As A Leader, Make Sure You’re Providing Reassurance In Your Strategy

As the field and discipline of leadership has evolved, students of its tenets have come to understand that leadership is less about the leader herself and more about what she provides for others. Understanding. Support. Education. These are but a few of the various pillars upon which leadership is built.

Another key practice a leader needs to include in her toolbox is reassurance.  The role that reassurance plays in the workplace and in life has grown…


Do You Feel “Worthy Enough” To Accept The Help Of Others?

Why is it we don’t like looking like losers?

Sometimes that’s how we feel, how we’ve labeled or perceived ourselves–as if we are weak, pitiful, and vulnerable losers–because we feel like we need help with something. We feel that if we show that vulnerability, we’ll be judged, criticized, or, even worse, ostracized.  Some might avoid the conversations as they might see the state of needing help as one that is stigmatized as that of being a “downer” or just…


In Trump’s Tangled Mess, There Is No Apology Needed.

There should be no apology sought of Trump for what he has said about Muslims, among other indiscretions he’s been guilty of during his Presidential nomination campaign.

This does not mean what he said is right or not reprehensible.

Let’s explain.

Society needs to be cognizant about how often it seeks, and pushes, for apologies.

“Spending too much time seeking that apology stifles one’s energy for one’s own cause, even if it might be for perception purposes to stakeholders on…


How Do You Break Down Advice To Determine How It Applies To You?

Working in leadership and talent development, one can hear musings go back and forth as to the credibility or reliability of pieces of advice.

Follow Your Passion. Just Be Yourself. Failure Is Not An Option. The Customer is Always Right. Helping Others is Reward.

Pieces of advice might be well-intentioned and based in assistance, but the advice has to and should be vetted by the recipient.

Granted, yes, it is advice–something from the external that might possibly benefit the internal…


You Want To Get Their Best Results, But Do You Truly Understand Their Drivers?

Make sure to consider the drivers, the motivation, and the values of your team.  Keep in mind that because your team might be successful in its endeavors, it does not mean that the aforementioned factors are reconciled between your individual team members and the mission of your organization.

For example, because a project is fulfilled does not mean that all your team members were completely invested in the project or deliverable.

For instance, have you considered whether or not…


Coaching and Mediation Are Cousins Continuously Building Value

On a few occasions I’ve been asked, when friends, colleagues, or other professionals have seen my posts and thereafter read the Services section, how and why CiO’s services include both Leadership Coaching and Mediation. To them, one seemed to be about improving oneself (leadership) while the other had to do with improving the relationship between two parties (mediation). These are fair points considering the traditional idea and perception of each. But there’s more to them than meets…


How Long Do You Wait Before You Admit Something Isn’t Working Out?

It’s amazing what connotations the phrases “Flip Flop” or “Flip Flopper” have nowadays.  Depending on what side of the issue one stands of which the “perpetrating” Flip Flopper is being accused of Flip Flopping, various opinions can be offered regarding the “perp.”

For instance, perceptions can emerge that the person didn’t have enough conviction to stick to their initial stance, that the person can be too easily swayed, or that he or she is doing so solely to…


What People Teach Us: Bernie Sanders – A Sip of Refreshing Leadership In The Lion’s Den

Politics aside, it’s refreshing to hear requests from our politicians that are more the exception than the regular rule and rigmarole.

Too often we have leaders that push their agendas. And they should do so as that’s what they get elected to do. That’s understood.

“Political posturing–it’s a confusing game of Battleship when it should be a strategic conversation of reasonable requests.”

But they approach it from the standpoint of holding firm their position based on what they, their party…


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