First of all, to clarify, the title of this post isn’t tied to United Airlines incident directly but stems from coverage of the incident, so let’s just get that out of the way.
As for the quote in the title, in general, I wouldn’t generalize the Public Relations profession as one which lies for a living. At all.
How do (should) you balance the respect and responsibility for your staff with your respect and responsibility to your customers?
It should definitely go more smoothly than this.
United Airlines CEO Oscar Munoz was responding to an incident in which a customer of his airline was brutally dragged off of a flight after the airline had randomly selected the passenger to deplane to make room for United…
Search the Site
Free Monthly Newsletter
CiO on Twitter
#READ! Reading -- never underestimate its power. When and if you don't have the right resources in your environment -- the teachers, guides, mentors, lessons -- find them in #books. #learn #leadership #development twitter.com/Inc/status/101…
None of these is exclusive to formal #leadership. You can begin practicing and/or refining any of them, starting today. With a bit of #selfreflection, consider how you truly and proactively exude these behaviors #coaching #management #business ow.ly/PpNo30kP01Z
Managers are still doing it: hiring great people and over-managing the hell out of them. People have no room to demonstrate their true ability or maximize their learning. #management #leadership #organizations #coaching twitter.com/stratandbiz/st…
Different perspectives are powerful. Why dismiss, ignore, or suppress them when we should be seeking them out? Seek the challenges which sharpen you and make you better. #leadership #friendships #development #coaching pic.twitter.com/mCgX4647uu