Category: CiO Briefs

United Airlines, Lesson II: “…This Is When You Need A Slick PR Person Who Lies For A LIving”

First of all, to clarify, the title of this post isn’t tied to United Airlines incident directly but stems from coverage of the incident, so let’s just get that out of the way.

As for the quote in the title, in general, I wouldn’t generalize the Public Relations profession as one which lies for a living. At all.

Do some in the field lie? Most likely. But that’s like any other field or…


United Airlines, Lesson I: Balancing Appreciation Of Employees With Responsibility to Customers

How do (should) you balance the respect and responsibility for your staff with your respect and responsibility to your customers?

It should definitely go more smoothly than this.

United Airlines CEO Oscar Munoz was responding to an incident in which a customer of his airline was brutally dragged off of a flight after the airline had randomly selected the passenger to deplane to make room for United employees who needed the seats. As one…


The Senate’s Plan: What Kind Of Nuclear Options Have You Witnessed?

Politics can play out everywhere, at every level of any kind of organization, in varying levels of severity and impact, from the most obvious and extreme positions to the sleight, unseen, or subtle plays, no matter the industry, field, or environment.

Lately, Washington has been the epitome of overreaching and dismissive authority for the sake of one’s own mission and cause, long-lasting consequences be damned.

A great example exists in the latest episode of…


Cuban on Trump: Leadership, Management, & Communication

In this article in the Huffington Post, Mark Cuban criticized President Trump, overall, for having “no leadership skills, no management skills, not very good communications skills.”

When it comes to the direction of an organization or entity, these are powerful skills and factors, which play into how effective a leader, boss, or executive is in their work.

This also plays into the perception of effectiveness.

We do not necessarily see the fruits of our labor today, especially in…


What People Teach Us: Travis Kalanick — Temper vs. Leadership

Uber CEO Travis Kalanick posted a “Profound Apology” on the company’s website to atone for or, at least, begin atoning for his behavior in a video which surfaced of him berating an Uber driver, while he was a fare in the man’s car, who had challenged him on the company’s policies which purportedly cost the driver $97,000 in losses.

In the posted apology, Kalanick states “It’s clear this video is a reflection of me…


7 “Presidential” Lessons: Trump Vs. the Mainstream Media

Weekly leadership and professional development lessons seem to be ripe for the taking in the era of the Trump Administration.

This past week, President Trump continued declaring his distrust of the media, hammering the mainstream outlets during his now-infamous first major press conference since assuming the Presidency.

During the presser, which he peppered with more unsubstantiated claims, Trump continued claiming how fake the media was, calling out outlets by name, and picking and…


How Far Can Your Empathy and Understanding Take You?

Politics aside, what does it take for you to see the other side of an argument?

Hypothetically, if an issue is brought before our group, how do we understand it as it applies to the greater good of a group and how might we try to relate to its cause and mission?

In January 2017, Speaker of the United States House of Representatives Paul Ryan was confronted by a Republican attendee at a CNN town hall, where…


Betsy DeVos: How Will Her (Lack Of) Experience Impact Her Performance?

Politics aside, what examples have you seen personally of someone with no experience tackling a new environment, company or industry?

Whether or not you’ve seen it in your personal life, we’re all witness to this type of scenario playing out at one of the highest levels of government.


How Do You Balance Your Power Once You’ve Ascended In Leadership?

Disrupting the balance in an environment undermines the steps one can take to evolve and improve the environment. Through disruption which is too powerful and “unhinged,” you risk not just resetting policies, but relationships.

Politics aside, leadership needs to be about assurance and reassurance. Part of those assurances is that, in addition to meeting the goal desired by and for the organization, a minimal level of stability needs to exist in the present moment as…


What People Teach Us: Bernie Sanders — Making The Case To Detractors

Politics aside, what can we learn from each other?

In this particular example, how do you try and convince someone of your position?

Do you do it in an abrasive manner — yelling, ridiculing, and denouncing the thoughts of that person you’re trying to convince — or do you take the time to calmly ask them what they need, to find out what their perception is and then provide points to either corroborate or question…


What People Teach Us: Trump — When You Assume Leadership, Who Do You Rally For?

Leadership development and attainment is a powerful process. It is a never-ending effort and can go as long and as far as someone is willing to continue learning and developing themselves.

If we choose to ascend to higher levels of leadership, we need to recognize that the work does not end there. We need to do everything we can to move our mission and cause forward as effectively as possible, because regardless of what our individual goals might…


Samantha Bee vs. Glenn Beck: What Does It Take For You To Come Around?

A face-to-face conversation between Samantha Bee and Glenn Beck. Think about that for a minute.

Beyond that, think of them putting aside their stark differences to come together to the same side.

Imagine these two people — a strong liberal and staunch conservative — coming together, joining forces, to confront a common enemy. Check it out here.

How does this happen? What has to happen for these usual staunch opponents to come together for a common cause? What…


What People Teach Us: Carrie Fisher — Learn From And Accept Lessons From Your Past

Carrie Fisher’s uncompromising, unrelenting and defiant attitude, which was the core of her role as Princess Leia, a role she took on at the age of 19 in the Star Wars films, was mirrored in the later years of her life before she died at age 60.

Even though there was plenty of heartbreak and turmoil in her life, there was so much more she gave to people through her attitude with regard to her own vulnerabilities and…


What People Teach Us: Trump – Disturbing The Environment Taken On As A New Leader

Politics aside: How do you maintain a culture after you arrive?

You might have strong opinions from a distance about a certain job that is being carried out or not, but if you’re fortunate enough to get into that position, how long do you spend actually studying the situation to determine how it should be addressed?

Watching from a distance is not the same as sitting in the driver seat, making the decisions, and dealing with any…


Trump Is A Great Teacher: How Does Your Authenticity Measure Up?

OK. Maybe not a teacher, as teachers usually teach lessons that we need and should learn. But he does teach us…to be aware. He doesn’t do it through the example he sets of his own self-awareness but by the ability of awareness that he lacks.

By watching him we learn that AWARENESS IS EVERYTHING.

Related Post: Emotional Intelligence – Breaking the 4th Wall

His lessons to the rest of us may not be intentional with the…


Share CiO
Hide Buttons